Important customer information

Please be sure to read our Terms and Conditions before you place an order.

Customer Pick-up

All our products can be collected from The London Gin Club, 22 Great Chapel Street, Soho, W1F 8FR during regular bar opening hours:

Tues – Friday: 4pm – 11pm, Sat: 1pm – 11pm

Postal Delivery

We use the Post office for deliveries. The cost of this will be borne by the customer.

Our aims are to:

  • dispatch items within 4 days of your order being confirmed.
  • Package the item safely and securely for delivery.

Packages are sent via a 2 working day tracked delivery service.

In the event an item arrives damaged or not arriving at all please contact us immediately and in any event within 10 days of notification that it has been dispatched,  describing in detail the nature of the shortage or defect.

If you do not take delivery of the item within four weeks of notification that it has been dispatched and you fail to notify us you will be liable for the postal charges and any loss of value of the item.

From the time of delivery the goods will be your responsibility.

Returns  - Excepting Tasting Event Ticket sales (see below)

In the unlikely event that your item does not conform with our description, images on the website, our terms and conditions and your order please inform us as soon as possible after delivery. We will request you return the goods to us at our cost and after inspection we may:

  • Offer a partial or full refund
  • Replace the item where possible

In the unlikely event that you are not happy with your purchase you can return it to us, at your own expense within 7 working days from delivery in accordance with the distance selling regulations and your rights to cancel. This includes UK and international customers.

All images on this website belong to The London Gin Club / London Peculiar and may not be used by another party.

All information retained about you by us will not be shared with any third parties, excepting where postal delivery has been paid for, in which case your contact details will be used to dispatch your order.

 

Tasting Event Tickets

Tickets for The London Gin Club tasting events are strictly non-transferrable, non-exchangeable and not refundable and cannot be exchanged for cash. Ticket sales are final once purchase has been made. Tickets are for specific dates, dates are not exchangeable, tickets cannot be used against any other event or date. We will not refund tickets or transfer or exchange bought tickets to another event under any circumstances.