Terms and Conditions

Please note I will be away from February 16th - March 3rd. Our shop, iSiS in St Albans, will be open as usual but all internet orders placed between these dates will be dispatched as soon as possible after 3rd March. Thanks for your understanding, Philip

General

No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.

Prices

All prices displayed are in £ Sterling (GB Pounds) include VAT at the current rate. If you wish to convert these prices to another currency you can visit Yahoo Finance for a currency converter. We take no responsibility for the accuracy of any conversion to other currencies. We will charge your card in £ Sterling (GB Pounds) and your card issuer will convert the transaction to your own currency on the day they process the transaction. This may not be the same rate as shown on any currency converter.
The price payable shall be that displayed at the time of ordering. Delivery charges are clearly shown in your shopping basket throughout your visit.

Delivery

The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
We try to dispatch orders within 24 hours however this is not always possible. Our Standard Delivery period to the UK is 7 days from time of order. Please allow up to 28 days for delivery of all orders.

Delivery Charges

thecrystalhealer.co.uk uses Royal Mail delivery for packages up to 2kg, our delivery charges are calculated from their standard rates plus Packaging charges all included in the delivery cost to you. Packages over 2kg are sent by carrier.
Combined shipping costs available for multiple orders
All overseas delivery is by air mail or carrier depending on the weight of the parcel.
Minimum delivery charge is £2.95 all other charges are based on weight costings

If you require Special Delivery or insurance please email for a quote, All express services include insurance. All deliveries use a signed for service - you or someone else will need to sign for the package on collection.
The UK, Europe and USA are fully integrated into our shopping cart. Please email for delivery quote to other destinations.

Payment

Payment by cash, cheque, credit or debit card is due at the time of order.
If any payment or part thereof is not received by the Seller by the due date, the Seller shall be entitled to charge interest on the outstanding amount at the rate of 2% per calendar month.
Goods remain the property of the crystal healer until paid for in full.

Natural Products

All our crystal and minerals and crystal and mineral products are natural or made from natural materials. Mineral inclusions and natural markings within and on such materials does not constitute a fault. We have either generic photographs which try to show the range of possibilities within a product or Individual photographs of the specific item being sold. This is clearly explained in each product's description.

Refunds Policy

Colour Reproduction - Please note that we try our hardest to reproduce the colours of the items exactly. However, this is not always possible as different browsers and computer screens reproduce colours differently and therefore the colours may differ slightly. If you are unhappy with your item when you received it then we will gladly replace or refund your money on receipt of the returned item.
Faulty items can be returned for a full refund or replacement. Any unopened and unused Item can be returned within 7 days for a full refund. Returned items will be checked and if found to be used or opened no refund will be given and a charge to re-post will be made. In this circumstance thecrystalhealer.co.uk will not be responsible for any return costs. You must notify in writing within 7 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of goods. Any packed quantity (e.g. 1/2kg tumble stones) can only be returned in full, part replacement will not be considered.

Any goods returned after the 7 day period will be subject to a 30% restocking fee. We must be able to resell goods in as 'new condition'. Any goods where packaging has been damaged and therefore rendered non-resalable will not be refunded. Please make sure you have purchased the correct item for your needs before opening any packaging. If you received damaged goods you must retain the packaging for possible inspection by the carriers.

Warranty

Products sold by thecrystalhealer.co.uk are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.

Returned Goods

Notification of damage of wrongly shipped goods or incompletely shipped goods or orders must be made within 7 days of delivery. Any claim made outside of 7 days will not be accepted.
Returned goods must be in resalable condition and in their original packaging.

Damaged Returns -The Buyer is responsible for adequate safe packing of any returned goods. The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of thecrystalhealer.co.uk been caused by the goods being inadequately packaged by the Buyer.

The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

Legal Liability

The contracts from the sales of goods by thecrystalhealer.co.uk shall be subject to and governed by English law.
Liability of thecrystalhealer.co.uk, iSiS Crystals and Philip Permutt shall in no circumstance exceed the original value of the price charged for the goods. thecrystalhealer.co.uk cannot accept liability for injury or negative consequences of using the products it sells.

Disclaimer

All Crystal Associations, Healing uses, Magical uses and Metaphysical Definitions are provided as a means to Educate the user, and do not imply a Guarantee of effect. Those suffering from Illness should consult with their General Practitioner in the first Instance.

Acceptance of terms

By placing an order with thecrystalhealer.co.uk the buyer is agreeing to be bound by our terms and conditions.

This does not affect your statutory rights.