Important customer information

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Your right to cancel:


By law, customers in the UK have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except free downloads. We regret that we cannot accept cancellations of contracts for the purchase of media and software products where the item has had the seal removed.

To cancel your purchase within the seven-working-day cooling-off period, please notify us by post or telephone.

When sending items back, we recommend that you use a recorded-delivery service if the value of the return is more than £25.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery note, we will arrange for collection of the item from the delivery address at your cost.

As soon as we receive notice of your cancellation of your order, we will refund the purchase price for that product together with the product's normal postage charge.

Other statutory rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice web site at:

If you need to contact us by post, please write to:


AJL Electronics Ltd

134-136 Bristol Road



01452 311031