Privacy policy

Skills Development Service Media LLP

This Policy has been updated in line with the General Data Protection Regulation (GDPR) 2018

The lawful bases for processing data are set out in Article 6.

Skills Development Service Media LLP is committed to safeguarding your privacy and this policy explains what information we hold on individuals and how we use it. You can, at any time, request removal of any details you do not want us to hold or use.

All our staff are trained in GDPR and are up-to-date on our privacy and data protection policies.

Contact Details

Unless an individual has chosen to provide us with a private email address (e.g. while booking a place on an event), all our contacts are professional contacts.

The only purpose of our email marketing is to make you aware of the psychotherapy training films we produce and/or distribute, and special offers related to those or to share professional information that might be of interest to you.

All our email marketing communications already offer an option to unsubscribe but, as required by the GDPR, individuals are entitled to further information about the details we hold on them, and how we use it. The following explains the key points.

  • The lawful basis on which we hold individuals’ contact information is ‘legitimate interest’, on the grounds that we are undertaking reasonable commercial activity with minimal invasion of privacy, in relation to services which we believe may benefit their professional work.
  • The only information which we hold about individuals is business information which includes a maximum of: full name, job title, organisation, postal address, telephone contact and business email address. We do not, in any instance, undertake telephone marketing.
  • In addition to the option to unsubscribe which is on every marketing email from us, an individual can at any point contact us to ask us what information we hold on them, and we will provide a copy of that information free of charge, providing it is a reasonable request.

We do not sell, give, or otherwise pass on any of our data to any other organisations except our payment services providers for website financial transactions. We will share information only to the extent necessary for the purposes of processing payments you make via our website. Our financial transactions are provided by RBSWorldPay and Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

Our data is collated from individuals purchasing our products or signing up for free materials available on our website. In all instances an agreement to our T&C and Privacy & Data Protection Policy is requested and required prior to creation of the record.

The option to unsubscribe is always included in any promotional email we send out. If you do not wish for us to contact you in future, please click on the link provided to unsubscribe, email or telephone us.

We register all customers to provide CPD certificates. Personal information is kept as a constant unique identifier for the individual. We keep this data indefinitely and enable delegates at any time to check their CPD hours. Any individual who does not want this information stored has a right to contact us and ask us to ‘forget them’. However, in event of the latter, individuals will be in a position where they will be unable to have their CPD hours verified by third parties such as registration bodies and employers, by Skills Development Service Media LLP. Our training films provide some of the very best training in psychotherapy related areas. This is of interest both to potential attendees as well as those who organise and fund such attendees.

We have a carefully segmented database of those who have requested information, those who have bought a training film before and those who may be interested due to their position. We update this database overall on an annual basis whilst removing individual data files of those who request it within 28 days.


Our website does uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

We use both session and persistent cookies on our website. We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website. Google Analytics privacy policy is available at: Most browsers allow you to refuse to accept cookies. Please note that blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can also delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to