Terms and Conditions

PsychotherapyDVDs.com is owned by The Skills Development Service Media LLP, Pondtail House, Horsted Pond Lane, Uckfield TN22 5TH. Our Customer Services are contactable on info@psychotherapydvds.com 


1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;

1.2 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.3 "Goods" means the articles that the Buyer agrees to buy from the Seller;

1.4 "Seller" means The Skills Development Service Media LLP, UK;

1.5 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.


2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.


4.1 The Price of the Goods shall be that stipulated on the Seller’s Website. The Price excludes delivery charges.

4.2 The total purchase price, including VAT (if applicable) and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel.

4.4 Payment of the Price (plus VAT where appropriate) and delivery charges must be made in full before dispatch of the Goods.

4.5 All payments are made in UK Pounds Sterling.


5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.

5.2 The Seller reserves the right to withdraw any goods from the Website at any time.

5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. All other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.


7.1 All products are to be purchased for professional use only for the sole purpose of continuing professional development.

7.2 Certain products are indicated as having a greater criteria for professional eligibility of use. In such instances purchasers should insure that they fulfill eligibility criteria and be willing to provide a statement detailing this on request.

7.3 Individual Versions of DVDs can only be viewed by the individual purchaser. It is a breach of copyright and conditions of purchase for such a version to be viewed by a group.

7.4 Instructor's Versions of DVDs can be viewed by a group and as part of a facilitated training event.


8.1 UK Shipping Practice: We normally ship twice a week - Monday and Thursday. Shipping is by 2nd class Royal Mail. You should receive your order within 5 working days from the date of dispatch, however, please allow up to 28 days for delivery (Royal Mail Terms and Conditions). If you have not received your item, please contact us on info@psychotherapydvds.com. Shipping costs are indicated at time of purchase. If you need your DVD urgently, please contact us and we will do our best to accommodate your request (subject to availability and additional P&P charges if applicable).

8.2 International Shipping Practice: Licensing agreements mean that shipping outside the UK varies according to product. This is indicated within product details. We normally ship twice a week - Monday and Thursday. International shipping will be by International AirMail. You should receive your item within 28 working days from the date of dispatch of your order. If you have not, please contact us on info@psychotherapydvds.com. Shipping costs are indicated at the time of purchase.

8.3 Where delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

8.5 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


9.1 SDS Media Ltd is committed to providing you with the highest quality training materials, at the best price and with excellent customer service.

9.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller emailing info@psychotherapydvds.com with your order number and nature of the problem within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

9.3 If the item purchased is faulty or incorrect , and the Buyer emailed the Seller within 7 days, the Seller will send the Buyer a replacement disc.

9.4 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

9.4 If the Buyer is not completely satisfied with the purchase and informs the Seller about it within 7 days of receiving it, the Seller will refund 100% of the purchase cost — including the shipping costs. The Buyer will have to return the item to the Seller in its original condition ( the return postage in this case is paid by the Buyer).

9.5 As a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller emailing via the "Contact" form within 7 days of receipt of the Goods.

9.6 Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

9.5 Goods to be returned must clearly show the order number obtained from the Seller on the package.

9.6 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.


10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


The Seller shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.