Skills For Dealing with Difficult People at Work (3 DVD) - ORGANISATIONAL

In stock. Can be shipped within 5 working days.

plus P&P (if applicable)

“Really good practical approaches. I feel that this course has improved my skills for dealing with difficult people and has provided me with ideas which I hope to apply when faced with similar circumstances at my workplace. Thank you!”G.F., Nursing


Volume 1
General principles of Dealing with Difficult Behaviour and Strategies for Introducing Change



In this training DVD Consultant Clinical Psychologist Paul Grantham provides viewers with essential understanding of basic underlying principles of difficult behaviour and outlines strategies for dealing with it. Whether you are dealing with people you find difficult in a workplace or other social situations, this DVD is invaluable for you.



Contained within this DVD-Video:
This detailed and informed presentation by Paul Grantham provides you with understanding of difficult behaviour and effective strategies of dealing with it. Learn what three Ps can do for you (preparation, presentation, place), learn how to script your planned interactions with a difficult person and how to deal with power relationships.


Volume 2
Common Styles of Difficult Behaviour and How to Deal with Them (2 DVDs)


In these training DVDs Consultant Clinical Psychologist Paul Grantham provides viewers with detailed overview of most common styles of difficult behaviour and discusses the most effective ways of dealing with them. The viewers can identify the styles they find most difficult to deal with and learn the best ways of addressing them.



Contained within this DVD-Video:
In this detailed presentation Paul Grantham concentrates on common styles of difficult behaviour (autocratic dictators, passive-aggressives, “back stabbers”, constant criticisers, constant fault finders and soothing delayers) & the effective ways of dealing with them. The styles described with lively examples and well-known references that makes the course easy to comprehend & fun experience.



About Paul Grantham


Paul Grantham, Consultant Clinical Psychologist

Paul is a clinical psychologist with extensive NHS, Social Services and training experience. He has written on a range of therapy and helping issues. An extensively informed, clinically experienced and humorous speaker he is known for his emphasis on the practicalities rather than just the theory of client-based work. Paul is a founder and Director of The Skills Development Service Ltd and one of the most popular and inspirational tutors in the field of psychological skills training.


This is an Instructor Version and can be used for groups and training purposes.



Dispatched from United Kingdom. International delivery available: Worldwide.



Regular Price:
Organisational Training Pack - £199.95

Browse this category: Organisational Training Pack