Important customer information

As the customer, you are the most important person to our company. If you cannot find the information you need on our web site and want to talk to a person please do not hesitate to contact our office on +44 (0) 28 9268 9777.

Our website ( is committed to providing the highest quality products and customer service to our customers. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, please see our returns policy, which may be found on the terms and conditions page. If for any reason you are not totally happy with our goods or services, please email us.

If you have any further questions please email


Handling Complaints

Resolving your concerns as quickly as possible

Should you wish to complain regarding any element of the service/goods you have received from please email us at: All complaints will be handled personally, and we endeavour to respond to all complaints within 5 working days.

GS Motorcycles Ltd and our agents care about your privacy and takes your data security very seriously, if you are providing us with contact details please let us know if you do not want to be contacted by us in the future about products which we think may be of interest to you.