1. All sizes and capacities are approximate.
2. SlouchPod Ltd makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.
3. We have two collections a day by our courier. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.
The customer has the right to cancel an order within a reasonable period of time from receiving it. All goods must be returned in the same condition as they were received. All cancelled goods are returned at the customer's expense. Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product. We will return the cost of cancelled product within 30 days of receiving the goods. We may make a charge of 25 percent of the value of the order to cover the costs of cleaning and re-packaging. This does not affect your statutory rights as a consumer.
We must be notified by e-mail of any damaged deliveries or missing items within a reasonable period of the delivery date, otherwise responsibility cannot be accepted for credit or replacement. Returned goods will be accepted after confirmation by e-mail from SlouchPod Ltd. This e-mail will contain details of where to send your returned items. The customer is responsible for the cost of returning the goods and should send them by an insured courier. We will return the cost of cancelled product within 30 days of receiving the goods. We may make a charge of 25 percent of the value of the order to cover the costs of cleaning and re-packaging. This does not affect your statutory rights as a consumer.
The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside SlouchPod Ltd. All our customer information is gained by question forms as part of the buying process, we do not use 'cookies' to obtain information without your knowledge. Any information received by us is used for 2 reasons: Firstly, to process your order and then to help create a better service and understanding of customer needs and requirements. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
While it is very rare that anyone would wish to complain about the level of service at SlouchPod Ltd we like to make it very clear how to do so if you feel you have the need. Please email us with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within two working days, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you. All our contact details can be found on our 'Contact Page'.